Santiago Díaz serves as a Senior Account Manager at ICS International Carrier Services LLC, bringing over 10 years of experience in the telecommunications industry. With a strong background in NOC operations, international voice traffic, and wholesale carrier relations, he plays a key role in managing high-value partnerships and supporting the company’s global commercial activities.
Throughout his career, Santiago has worked with leading telecom companies such as BRM Telecom and Dollarphone, where he managed high-volume traffic environments reaching millions of minutes per month, ensuring optimal routing performance, service stability, and billing accuracy. His expertise allows him to effectively oversee complex operations while maintaining high standards of efficiency and reliability.
Combining technical expertise with commercial acumen, Santiago excels at bridging the gap between network operations and business development. He has extensive hands-on experience with VoIP technologies, softswitch platforms, and traffic optimization, along with a proven track record of building and maintaining strong relationships with international partners across LATAM, the Caribbean, the Middle East, and Africa.
In addition to his telecom expertise, Santiago has a background in computer science education and STEM, which strengthens his analytical approach and problem-solving capabilities. His work is driven by a commitment to performance, reliability, and sustainable business growth, making him a valuable contributor to ICS International’s continued expansion in the global telecommunications market.